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Frequently Asked Questions
We’ve gathered answers to the most common questions to help you quickly find what you need. Still can’t find what you’re looking for? Contact us here and we’ll be happy to help.
1. Where do you ship to?
We ship to most countries in Europe and selected international destinations. You can view shipping options at checkout.
2. How long does delivery take?
Standard shipping usually takes 3–7 business days. Express shipping options are available for faster delivery.
3. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number to follow your parcel’s journey.
4. What’s your return policy?
We offer a 30-day return window on all unused items with original tags. Visit our Returns & Exchanges page for full details.
5. What if my item is faulty or damaged?
We’re sorry about that! Please contact us as soon as possible with your order number and a photo of the issue, and we’ll sort it out quickly.
6. Can I change or cancel my order?
We process orders quickly, but if you contact us within 1 hour of placing your order, we’ll do our best to help.
7. Do your products have a warranty?
Yes! All Mammut products come with a 2-year warranty covering manufacturing defects. Learn more on our Warranty Information page.
8. How do I choose the right size?
Check out our detailed Size Guide to find your perfect fit.
9. Where can I find product care instructions?
You’ll find care instructions on each product page, and we also have general tips on our Care Guide.
10. How can I stay updated on new releases and special offers?
Sign up for our newsletter at the bottom of the page or follow us on social media for the latest updates.