Shipping policy

Thank you for shopping with us. Below you’ll find all the information regarding our shipping process, delivery times, and related policies.

Shipping Destinations

We currently ship to selected countries and regions. Available shipping destinations will be displayed at checkout based on your delivery address.

If your country is not listed, please contact our customer support team for assistance.

Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping Methods & Delivery Time

Estimated delivery times may vary depending on destination and shipping method:

  • Standard Shipping: 5–10 business days

  • Express Shipping (if available): 3–5 business days

Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, or peak shopping periods.

Shipping Fees

Shipping costs are calculated at checkout based on:

  • Delivery destination

  • Order value

  • Selected shipping method

Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website.

Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations.
These charges are not included in the product price or shipping fee and are the responsibility of the customer.

We recommend contacting your local customs office for more information.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
Tracking information may take up to 24–48 hours to update after dispatch.

Incorrect Address & Failed Delivery

Please ensure that your shipping address is accurate and complete.
We are not responsible for delays or delivery failures caused by incorrect or incomplete address information.

If a package is returned due to a failed delivery attempt or incorrect address, additional shipping fees may apply.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery (or expected delivery date).
We will work with the carrier to resolve the issue as quickly as possible.